1) I can’t log in. When I click the login button I keep returning to the login screen.
This may indicate that your browser is set not to accept cookies. Click here for more information on how to enable cookies in your browser.
2) I don't remember my USI, how can I find it?
Go to the Unique Student Identifier website to create your USI if you don’t have one, or to find your USI if you do.
3) I want to upload a document. What file types are supported?
This is a list of all the supported file types: File Types
4) Can I send my Assessor a request to assess my work?
If you see a LODGE button beneath your activity access buttons on your course main page, you can click this to generate a REQUEST FOR ASSESSMENT which will be received by your assessor.
5) How can I make a payment if I don't have PayPal?
If you only have the option to pay via Paypal – Select PayPal method even if you are a non-PayPal user – You simply pay by credit card via PayPal as a guest.
6) How can I upload my own photo for my student profile?
In your student Portal, click on the SETTINGS tab and then click on the CHANGE PROFILE PICTURE button – Please see this link for photo specifications: [Student Profile Settings]
7) How can I get PDF files to open in Vasto or in my browser?
By default, most downloaded PDF files open within the Internet browser currently in use, usually in a new window or tab. [Open PDF files] contains steps on how to change the associations within your browser’s settings to allow downloaded PDF files to open in the program of your choice or within the browser.